Thought I would share with Critical Eye readers a letter I wrote Menard's this week, which I suspect is the experience of many of us. The economists and Mr. Trump never consider it, but the American people must: cheap, "disposable" products are filling our landfills, endangering our water.
Dear Menard's:
Let me tell you, I was perfectly flabbergasted to look up
your headquarters and find you are a Midwestern company, in view of this
complaint—a series of fabulously shabby products:
1) Taped
to the top of this letter is the paint coating of a “universal kitchen basket
strainer,” which peeled off 6 weeks after I bought it. I took it back; they
replaced it, and in six weeks the same thing happened again. The steel(?) seems
to be holding up but the white paint coating does not adhere.
2) A
far more expensive item was a fire pit I bought spring 2017 for a reunion that
fall, but which I installed in the yard in July, when the bottom fell out of
the one I had. Though the new pit retailed for over $100, the grill that holds
the wood cracked in 2 months. I went back to Menards (DBQ) and asked for a new
grill, so I didn’t have to throw the whole fire pit in the landfill. No help
from them—my brother fabricated one out of old rebar and it is still in use.
3) That
summer I also bought an Ames yard cart. It was so new and got such light use
that the notification attached to the inside saying you could transport 250 lbs
was still affixed to it. Early June, I went to the neighbors to get some free
dirt and roll it back down the hill. One of the wheels got stuck, became flat
and the cart would no longer roll. My fix-it brother said there was nothing he
could do. Menard’s replaced it.
4) Early
this year, my old garden hose bit the dust. I bought a new one 5/8 in diameter,
asking the clerk if it would be problem to attach it to a regular size hose.
She didn’t think so. I exchanged it for
longer one because my yard is very large.
The first night I used it, I forgot to turn the water off and when I got
up in the morning there was a “fountain” in my yard where the brand new hose
split and was spewing water in the air. When I brought it back, returns would
only give me half the $ back—something that had to do with the computer and the
previous exchange.
I thought enough is enough. I went to Lowe’s down the street
and bought a hose Made in America. I paid $10 more for it, but look at the
waste of time, gas and contributions to the landfill these cheap products
generate. While I am no fan of his, I support Trump’s tariff on Chinese
products, because they are cheap junk. In the end, I conclude they cost us
more. This letter is to encourage the Menard’s Corporate leadership to draw the
same conclusion.
Critical Eye has served one company notice that the way we are doing business is not acceptable. Feel free to copy the letter, insert your own product tales/descriptions and send it to the corp headquarters: 5101 Menard's Dr., Eau Claire, WI 54703.
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